Drs. Akre & Clark Eyecare is a growing full-service eyecare center serving the greater New Ulm community since 1950.  From the onset, staying on the forefront of technological advancements in eye diagnostics, frames and lenses innovations, contact lenses and surgical techniques has been an ongoing commitment.

This commitment not only provides our patients with options for ultimate vision, not only with their eyeglasses and contact lenses, but also with the early detection of eye disease, quality of life can be greatly improved. Every member of our staff is board certified, experienced and dedicated to our mission of offering our patients the finest eye health care available.

Our three doctor practice is fully equipped to handle full-scope optometry with a focus on managing ocular disease. We use state-of-the-art clinical equipment with on-site diagnostic instruments. We practice out of 8 exam lanes and 3 auxiliary testing lanes.

About the optometrist position

Our new optometrist will be a welcome addition to our team and family who is both personable and welcoming to our patients. A passion for eyecare and general patient health is essential to providing the best experience we can!

As an optometrist in our practice, you will be expected to:

• Perform comprehensive eye exams
• Diagnose and treat ocular disease
• Prescribe corrective lenses
• Build strong doctor-patient relationships
• Handle eyecare emergencies

We currently have a handful of new devices in house including:

• California Optos
• Oculus 5M
• Humphrey’s HVF3 and Haag Streit Octopus
• Heidleberg OCT
• RETeval
• Nidek AF Fundus Camera
• Marco 5100 refracting systems
• LLLT

We reward our doctors well and will provide a competitive salary, commensurate with experience as well as benefits including:

• Health insurance
• Sick time
• Vacation days
• Retirement plan
• Productivity bonuses

We are excited to say that we are also open to welcoming a new grad into our practice! We hope you are as excited to join us as we are to have you! If working alongside a practice that is ready to take the next step forward sounds like a good opportunity to you, please send your resume to shesse@akreclarkeyecare.com

POSITION: Patient Coordinator

DEPARTMENT: Front Desk

REPORTS TO: Front Desk Lead

Job Summary: The patient coordinator is responsible for all of the Patient Services tasks (initial patient contact in the office including patient registration/check out, answering and directing phone calls, and general patient communications).  The patient coordinator is responsible to treat all patients in a courteous manner and ensuring that the patient feels welcome. This individual reviews patient charts to verify that essential signatures and information have been obtained, entering new patient information into the computer and preparing the patient’s record for the clinic in an efficient manner. Tasks also include checking out the patient at the end of the visit, entering professional fee and contact lens charges, handling contact lens orders, and other patient-oriented tasks as assigned.  The patient coordinator needs to look for ways to create efficiency within the department and making changes to standard processes if there is a better way to do something.

Education:

1. High school diploma or equivalent.

Essential Skills and Abilities:

1. Excellent leadership skills (not just management skills)
2. Exceptional communication and interpersonal skills.
3. Team-oriented and ability to work as a team leader
4. Ability to manage multiple tasks simultaneously.
5. Highly motivated and able to keep the team motivated and positive.
6. Well-organized and attention to detail.
7. Empathetic with and demonstrates concern for patients’ and team members needs and concerns.
8. Excel under pressure.
9. Problem solver, analytical skills.
10. Computer literate, i.e., Microsoft Word, Excel, etc.

RESPONSIBILITIES:

1. Patient Check-In

• Responsible for patient check-in, greeting everyone in a pleasant and professional manner.
• Track patients in the reception area and communicate with them, as needed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Maintain organized patient files.
• Scan in patient’s insurance card.
• Ensure that proper authorization or referral is collected from the patient.
• Assist patients in obtaining authorization or referrals that have not been received by the practice.
• Enter all new patient demographic information into the computer.
• Put charts in bin for specific physician or technician.
• Mark arrival time of patients in office and make sure that patients are seen on time.
• Phone patients as necessary to confirm appointments for the next day.
• Call no-show appointments; reschedule as needed.
• Operate telephone system to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
• Schedule appointments and maintain appointment calendars.
• Fill the doctor schedule appropriately.
• Enter new or updated patient demographic information into the computer.
• Double-check patient information over the telephone.
• Call patients to confirm, reschedule, and/or cancel appointments when necessary.
• Provide information about office, including services provided.
• Provide directions to office.
• Inspect reception room for cleanliness and neatness.
• Perform other duties, as required.
• Assist other front office personnel, as needed.

2. Customer Service

• Excel in customer service
• Handle any customer service issues that need addressing
• Follow up on complaints
• Build relationships with patients
• Read new material on customer service, books, articles, etc.
• Ensure that every customer feels welcome, appreciated, and important
• Monitor department for customer service issues and find new ways to create a better experience.
• Attend all meeting as required.
• All other duties as assigned.

We are seeking a positive, high-energy candidates who love to interact with people. We are a highly reputable optometric practice which strives to provide our patients with the area's highest quality of eye care through service, education, and technology. The candidates must be pleasant, professional, dependable, punctual and love the latest eyewear trends. Computer, communication, and multi-task skills are a must! We provide on-site paid training that will lead to certification within our industry. We provide competitive benefits and salary with experience, health and dental benefits, vision coverage, vacation, sick, holiday, 401k, and incentive program. If you desire to have a stable, rewarding career in a faced-paced environment, where hard work and quality performance are rewarded, than this is the job for you.

Act as an example to all team members in your department and throughout the practice; know and follow the company’s policies, be proficient in all areas of the optical department; create efficiencies and procedures within the department and the practice which will create a better experience for the patients and better atmosphere and work environment for the employees; work as an optician with consistently high capture rate; understand and be fully functional with all software products necessary for the position as well as optical equipment; be a positive representative of Administration to the department and positive role model.

Essential Skills and Abilities:

1. Exceptional communication and interpersonal skills.
2. Leadership skills to create a unified team with high morale.
3. Diplomatic approach to customer or staffing issues.
4. Personable and empathetic with patient’s needs and concerns.
5. Team-oriented and ability to work as a team leader under sometimes stressful conditions.
6. Ability to manage multiple tasks simultaneously.
7. Highly motivated.
8. Well organized and attention to detail.
9. Problem solver, analytical skills.
10. Present friendly, caring manner which reflects positively on the practice and puts patients at ease.
11. Computer literate, i.e., Compulink, Microsoft Word, Excel, etc.

RESPONSIBILITIES: 

1. Opticianry Duties

• Provides patient with key technical information to assist them in making their eyewear selection.
• Perform measurements of frame and lens specifications.
• Proper documentation of all ordering information on patient’s chart.
• Place orders for frame and lens fabrication with approved optical laboratories.
• Maintains supply inventory for repairs / replacements & tools.
• Order and return frames as needed, replacing sold / outdated items
• Notify customers when glasses have arrived.
• Verification of orders received from optical laboratories.
• Consult with patient to resolve eyewear problems / concerns.
  • Perform customer maintenance on eyewear as requested
  • Awareness of insurance rules, payer responsibilities and patient responsibilities. Know your resources to obtain the right answer, process claim billing
  • Appropriate coding of services offered to maximize the facilities reimbursement.
  • Keep abreast of current fashions, styles and trends
  • Keep updated on continuing education for new product, product recall and optical options